Johannesburg Chapter – March 2019

Use Case Partners

Date: Wednesday, 13th of March 2019

Time: 8.00 am – 3.30 pm

Venue: Montecasino, Fourways

Location: Gauteng, South Africa

Overall Theme: Route 1 Customer Experience – Agile DevOps

Areas of focus:

Benchmarking Strategy for Learning:

  • People
  • Process
  • Technology

This Alliance Chapter will focus on building a decision making and decision influencing community focused on impacting the ICT division of enterprises and upper mid-market organisations from the Gauteng province in South Africa.

  • 800


  • 830

    Welcome Remarks & House Keeping

  • 845

    Session 1 - Workshop

    Session Leader: 

    Sjeanne Cawdry – Senior Strategic Change Manager and Client Experience Lead – Rand Merchant Bank (RMB)

    Session Title: Customer Centricity

  • 955

    Session 2 - Open Forum

    Session Leaders: 

    Oscar Stark – Divisional Director – Technology Operational Excellence – Liberty Group

    Session Title:

    How Security is Changing in a Digital World?


    Business models are rapidly evolving from what was the status quo for many years, to ones which are operating with higher levels of interconnectedness. This is resulting in changing trust models and leveraging of capabilities which execute in large collaborative environments.  How does this backdrop influence the security practitioners life?


    What are the prevailing business models?

    Some of the realities at play shaping the world

    Changes in security thinking to remain relevant

  • 1040

    Networking Break

  • 1055

    Session 3 - Open Forum

    Session Leader: 


    Session Title: Future Tech Outlook Innovation by Sector

  • 1140

    Session 4 - Open Forum

    Session Leader: 

    Kim Webb Agile Coach | Digital Transformation Office

    Session Title: PMO – Impact / Benefits of Agile on Project Delivery

  • 1225

    Networking Lunch

  • 1315

    Session 5 - Open Forum

    Session Leader:

    Natalie Jantjies – Director : IT Digital Transformation – Heineken

    Session Title: Business Transformation enabled by Technology

    IT as a value adding Partner/Brand

    Digital transformation has become an over-used buzz term, and is grossly misconstrued as ‘IT will fix all our problems’. The reality is that there needs to be a focus on business transformation, with a lens on exploiting digital to achieve ambitions faster. What role does the traditional IT department play in this transformation? How do we re-brand and reposition ourselves as value adding partners and trusted advisors that can support and accelerate business strategy, through the application of our unique skillset and knowledge of technology?

  • 1400

    Session 6 - Open Forum

    Session Leader:

    Sjeanne Cawdry – Senior Strategic Change Manager and Client Experience Lead – Rand Merchant Bank (RMB)

    Session Title: Self-Services Revolution – What does this mean for us and the Customer?

  • 1500

    Closing Remarks & the Next Steps

    Session Leader:

    Leigh Thomas – Director – CIO Alliances Johannesburg, Cape Town & Nairobi